WILDBUG
HomeSupportContact

Product support

How can we help?

Tell us what happened and we will help you find a way forward. Support is available for every Wildbug product.

如果你在使用 Wildbug 的游戏、云游戏服务或工具 App 时遇到问题,请联系我们。

Last updated: August 26, 2026
01

Contact support

Email support@wild-bug.com with the product name, your device model, operating-system version and a short description of the issue. Screenshots are welcome when they do not contain private information.

请在邮件中写明产品名称、设备型号、系统版本和问题描述;如截图不包含隐私信息,也可一并附上。

02

Account and privacy requests

For account access, correction or deletion requests, contact us from the email address associated with your account when possible. We may ask for limited information to verify ownership.

如需访问、更正或删除账号数据,请尽量使用与账号关联的邮箱联系我们。

GameGlee account deletion and data requests / GameGlee 帳戶刪除與資料要求

03

Billing and store purchases

Purchases made through Google Play, Apple App Store or another marketplace are also subject to that store's billing and refund rules. Include the order number in your message, but never send a password or full payment-card number.

通过应用商店完成的购买同时受对应平台的账单与退款规则约束。请勿发送密码或完整银行卡号。

Security issue?

Please email us with the subject “Security report”. Do not include exploit code or sensitive user data in the first message.

© 2026 Wildbug Technology Limited. All rights reserved.

HomeSupportPrivacyTerms